Ferry Reservations and Ticketing

Maxima have been actively involved in the Ferry Ticketing and Reservations market for around 15 years, providing highly reliable solutions that continually evolve to meet business and regulatory requirements. The needs of our Ferry Operator customers mean that we must provide reliable and robust solutions in some of the most remote and demanding geographic areas, making full use of advancements in technology.

We can offer all our customers a tailored service including all software, hardware, services and continued support for their Reservations, Ticketing and Statistical/Reporting needs. Our customers operate varied fleets of vessels and often a complex and varied selection of routes, ticket types and fares.

Our Customers

Maxima's customers include Caledonian MacBrayne, Orkney Ferries Ltd, Western Ferries  (Clyde) Limited and Brinia S.A. in the Mediterranean.

Our reservations systems include functionality for contact centre bookings and smaller port offices:

• Bookings for passengers and any type of vehicle or cargo
• Block bookings
• Availability calculations
• Tonnage
• Hazardous goods
• Wait-listing vehicles
• Season changeovers
• Quick ship changes
• Multi-leg journeys
• Berth and seat reservations
• Amendment of tariffs, fare/ticket types, timetables
• Special pricing - account holders, islander specials etc.
• Dynamic Pricing
• Integration with post-code software and credit/debit card authorisation
• Quick-bookings (for use in fast turnaround port offices)
• SMS alerts to advise customers of disruptions
• Multi-lingual options

Web reservations

• Secure self-service web bookings for customers, fully integrated to main reservations system and ships manifests
• Ability to limit the amount of availability of each sailing available on the internet

Statistical Module

• Carryings per sail
• Delays by route, cause of delay
• Passengers shipped and landed
• Adult/child and private/commercial metrics
• Breakdown of traffic types
• Monthly performance statistics

Ticketing

• Quick ticketing systems for use at Point of Sale in Port offices including payment by cash, credit/debit card, multi-journey, staff travel, season ticket
• Self-service ticket kiosks with various payment options
• Mobile ticketing solutions for use in ports and on-board

Support

Maxima can offer a tailored and comprehensive support package delivering to an agreed Service Level Agreement wherever your operations might be.

Ferry Operators are some of our most interesting and rewarding customers to work with and we'd be delighted to discuss your business requirements with you.

For further information please contact: Iain Reid, Account Director, This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 07968 320288.