Solutions

|

CRM

|

Microsoft CRM

|

Service

• Case management. Create, assign, and manage customer service requests for each case from a central location.
• Complete view of customer information. View all customer information to better understand specific customer needs and answer account-related questions.
• Automated routing and queuing. Use customisable workflow rules to automatically route service requests.
• Auto-response e-mail: Use customisable templates and workflow rules to generate and send auto-response e-mails to customer requests.
• E-mail management. Maintain an accurate record of customer communications with automated tracking of customer e-mails that associates e-mails with appropriate customer records.
• Service scheduling. Manage and schedule even complex services with ease. Understand resource and equipment allocations, utilisations, and effectiveness.
• Searchable knowledge base. Publish support articles and other relevant support information to a searchable knowledge base.
• Service contracts. Create and maintain service contracts and update contract information automatically when a support case is resolved.

>> Click here to request more information