Your trusted software, services & support partner

Excellent Support Service is essential when providing world-class system solutions to major international organisations. Our highly qualified and experienced team is committed to working in partnership with customers to service their needs effectively and efficiently. Knowledgeable in all supported products and a wide range of manufacturers' hardware, the dedicated Support Desk provides assistance in solving any problems that may be encountered at any stage. All staff members are experienced and thoroughly familiar with all areas of core MFG/PRO. Formal standards and procedures are followed, including a full escalation programme to ensure a complete quality service.

Remote Diagnostic Facility

Using modems as a gateway to your system or entry via a secure web address, we can provide an immediate response to any system problems. This remote diagnostic facility cuts out possible delays and related costs of on-site visits. On-line, web-based, ad-hoc issue explanation and training services are also available to all of our customers.

Software Support

In addition, support from all the product authors is received and coordinated through our dedicated MFG/PRO Support Desk, to ensure a single point of contact. We have regular contact with application authors around the world.

Other Essential Services

Software updates, enhancement requests and documentation are all dealt with through the Support Desk. We also offer a comprehensive package of further support services to cover all areas of your IT infrastructure. Please contact your account manager for full details.

Customers are encouraged to use the support desk whenever necessary, to overcome any worries at the earliest possible instance. All relationships with customers are seen as long term and we believe that a well implemented and well supported system will evolve as your business evolves.

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" What impressed me about Maxima was their ability and willingness to really understand our business issues and how technology could deliver improvements. They appreciate the big picture. "