At Maxima we pride ourselves on the strength of our team – not just as individuals but the way in which they work together. We believe this is one of the key reasons for our success.
Maxima's customer support department is renowned for its fast, responsive and helpful service in assisting our users to optimise their investment in our products.
All of our online support, service and information documents are made available in our information management and web publishing solution, which is DDA compliant. This is fast, easy and logical to use by simply clicking on the shelves, folders and documents you wish to view.
A member of the Customer Support Team will be assigned to your account as soon as you become an Maxima customer. They are your 'first choice' for operational contact and will take responsibility for ensuring all issues/actions associated with your organisation’s use of our products and services are being managed.
We very much encourage a regular dialogue between our Customer Support staff and their customers to ensure:
- You are kept aware of the progress of all your interactions with us
- You are kept up to date with changes to product and service offerings
- We are aware of issues and situations that may impact on the use of our products or our relationship with you
Product Maintenance
Your Product Maintenance agreement gives you the following:
- Direct telephone, fax and e-mail access to Maxima's product support specialists
- Product upgrades
- Resolution of all product related problems
- Regular e-mail updates
- Regular account management meetings
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Thank you very much for the excellent support that Maxima has provided. We have all been impressed with the personal expertise and effort of individuals as well as the general commitment and support from Maxima as an organisation. "
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