Solutions

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Document Management

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Industry

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Retail

In today's retail environment there are massive volumes of business-critical information in a variety of different formats which need to be efficiently managed and readily available when required by staff in stores and shops, head office, accounts departments, other branches and customers.

The ability to access corporate and customer information from the desktop, and answer enquiries immediately is often the only differentiator between competing retailers. If you can't provide the right information straight away, your customers will become dissatisfied and start looking elsewhere.

Similarly if staff can't find policies and procedures quickly and easily, or discover several versions of the same document - this can lead to poor customer service, and even non compliance.

The explosion of e-mails as a method of business communication further adds to the retail document management challenge, as a considerable amount of important information is effectively lost on multiple or local hard drives and exchange servers. These usually contain some of the most important details such as specification changes, pricing amendments, order particulars, branch operating procedures etc.

Another key issue is storage conditions and handling processes to protect documents from unauthorised access, loss or destruction and from theft and disaster such as fire or flooding. The cost of storing documentation is rising, as many retailers are required to keep certain information for a number of years. The Gartner Group reports that one filing cabinet costs a company on average £500 a year in floor space rental costs alone. Misfiling further compounds the issue, as does the cost of outsourcing archive storage and retrieval.

If you don't have the necessary resources, skills and time to write procedures and processes that leave no room for regulatory or internal misunderstanding, our Documentation Services team of experienced technical authors can relieve you of this burden. They can help you update your documents, fill in any information gaps or train your staff how to do it themselves. Our structured writing workshops have enabled many customers match the quality of the content with the speed and accessibility of the delivery mechanism.

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