ITIL

ITIL is a library of industry accepted best practices in IT support processes and procedures. The ITIL Service Management framework includes Service Support and Service Delivery, and is being adopted by organisations globally.

The organisation responsible for keeping ITIL best practices up to date and promoting them in the UK, the rest of Europe, and worldwide is itSMF, of which Maxima is an active member. Maxima consultants are formally trained in ITIL best practices (to both Manager and Foundation level), and have many years' experience in applying ITIL best practices in real life scenarios in IT support. Maxima combines "best practice" ITIL quality standards with its in-depth experience of managing enterprise environments to provide clients with a highly effective and proactive service.

Our practices include:

• Proactive environment monitoring and maintenance to ensure that the system remains available and fully optimised
• Service level management to maintain and improve service quality through a constant cycle of agreeing, monitoring and reporting service improvements
• Availability management to optimise IT infrastructure capability
• Capacity management to plan the need for additional capacity in advance
• Continuity management to ensure service availability following an interruption to the business
• Incident management to restore normal service operation as quickly as possible and minimise adverse impact on business operations
• Problem management to diagnose the underlying cause of the incidents and enable proactive problem prevention
• Change management ensuring that standardised methods and procedures are used for efficient and prompt handling of all changes to minimise the impact of change-related incidents on service quality
• Release management to take a holistic view of an IT service change and ensure that all aspects of a release, technical and functional are considered together