Proactive Support Package
Our Premium Service for user support that includes reactive Incident management where incidents are prioritised, investigated and resolved. In addition we provide a proactive Problem Management service with the option of onsite support if and when needed.
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Service Desk
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Incident Management
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Problem Management
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SLA Reporting
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Extended & On Site Support |
Proactive reflects a premium user support package.
SLA Targets based on call prioritisation & response times, and Problem Management effort.
