Maxima can provide unique operational support solutions which combine advanced Break-Fix maintenance services with application knowledge and expertise for delivering a highly customised and proactive support solution.
With ever increasing demands on costly IT resource and complexity of technology, an integrated, high quality support solution can improve operational efficiency, minimise exposure to risk and reduce operating cost 24/7 365 days a year.
Maxima's proactive support solutions are designed to enable our customers to have immediate access to highly trained networking experts providing 24 hour remote support and "tele-consulting" on potential issues before they become costly inhibitors to service delivery. Service Account Managers monitor service levels through regular account reviews, reports, and ISO 9002 escalation procedures.
With the support of key strategic alliances and accreditations, Maxima are able to provide tailored support solutions across complex, multi vendor network infrastructures:
- 3Com
- Avaya
- Cabletron
- Cisco
- Checkpoint
- Extreme
- Foundry
- Nortel
- Madge
- Lucent
- Intel
- Xylan
With an existing and ever growing corporate account base, Maxima are able to demonstrate a well established and successful track record in delivering effective operational support solutions.
"
Id like to take this opportunity to thank you and the team at Maxima for the seamless hand-over and continuation of support services delivered to Merck Sharpe & Dohme during the difficult period when our last supplier went into liquidation. "
Infrastructure & Operations Manager, Merck Sharp & Dohme
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