Managed Services
Our mission is to cost effectively keep your business running 24x7 with a range of proactive IT Support services that you can easily flex to meet your business needs.
We are focussed on you. We work for you and with you to:-
- Guarantee the business availability of critical applications, servers, networks and security systems
- Formalise and improve IT service levels
- Expose and reduce the cost of IT support
- Allow you to focus on your core business
Why Maxima? Quite simply, we live and breathe IT support.
Service Level Agreements
Our service is underpinned by Service Level guarantees which means that you can be assured that IT support will consistently be delivered according to your business needs. You will not need to worry about holiday and sickness cover, shift patterns, or skills availability; we present the service to you in an easy to understand form.
Skills and Accreditations
Through your Maxima Service Level Agreements you have access to over 200 technical specialists with an enormous breadth and depth of technical skills and industry accreditations. All of these diverse skills are available to you on a contract or project basis, which helps you to manage your IT expenditure and match it to business need.
IT Management Framework
We operate the service according to the ITIL best practice framework. This means that the service can scale cost effectively to meet your needs.
Management of Cost & Economies of Scale
Through our business focus and continual investment in people, processes and tools we ensure that the service is cost effective compared to 'doing it yourself'.
Selected tasks can optionally be offshored in consultation with the customer to further reduce cost.
Customer Service Culture
We pride ourselves on our customer service culture. Our technicians are trained to provide a cheerful, professional, customer-centric service.
Service Take-On or Transition
We always professionally manage the transition of IT Support service to Maxima so as to minimise the risks to your business.
Speed
We focus on providing an effective and efficient transition service that allows our client to "switch-on" the service in a seamless and timely fashion.
