Mainframe
Maxima's Mainframe Practice is recognised as one of the most advanced offerings of its kind, delivering services on a 24x7 basis with rapid response times with legacy application support services and coverage of the IBM and CA suite of mainframe system products. These services are the most complex form of managed service to successfully deliver, as customers often have no visibility of when they will need support but when they do, they need a quick response by highly skilled staff with in-depth knowledge of their environment.
Software Support Services
Maxima's mainframe software support service can be operated off-site from Maxima's offices as well as from the client site or a mixture of both if required.
Maxima can offer the service across any required time frame from a standard 8 x 5 to 24 x 7 coverage, either on a full time or part time basis with a stand-by and call out service for out of hours support. Maxima can even charge on a' by issue or event' basis or by the hour spent in delivering the service.
The service will be provided by a `virtual team' from a pool of multi-skilled resources from within our Mainframe System Support Division, all of whom are Senior Technical Consultants. The use of a shared team enables Maxima to achieve economies of scale that are offered to you in the form of lower operating costs for the service.
This service will enable you to:
- reduce resource costs and the associated overheads
- remove the issues of resourcing, such as recruitment
- provide optimum service availability - no sickness and holiday absence
- minimise the need for line management
- ensure the availability of current technical knowledge
- remove the need for technical training
- improve the level of service competence.